Customers may cancel a home-visit booking 3 hours or more before the scheduled visit.
Booking cannot be cancelled after the representative has collected the customer's fabric. Once stitching work has begun, the order is non-refundable, since fabric and tailor time have already been committed.
Refunds are processed only to the original payment method and require Admin approval. Only the Admin can initiate and approve cancellations resulting in refunds.
Elanza - From Fabric to Form offers a 5% First Order Discount and a 5% Referral Reward Discount.
Elanza - From Fabric to Form does not offer subscription or membership plans in the current phase. All services are booked and charged on a per-order basis.
Final pricing based on garment type, design complexity, and embellishments is displayed to customers before order confirmation.
Body measurements are recorded by the representative during the home visit and securely saved to the customer's profile for reuse in future orders.
Customers may request a re-measurement before placing a new order to account for changes in body size.
Measurement data is treated as sensitive personal information and is visible only to the assigned tailor and Admin.
Home visits are available between 8:00 AM and 7:00 PM. The minimum visit duration is 30 minutes.
Customers may book a visit 1 hour to 30 days in advance. Same-day visits are permitted subject to representative availability.
A 30 to 45 minute buffer is maintained between visits, which may be extended depending on travel time to the next customer's location.
Standard turnaround time (from fabric pickup to garment delivery) is 48 hours (exact timelines by garment category to be finalized by Admin).
Express/rush stitching may be offered at an additional charge, subject to tailor availability.
The finished garment is delivered to the customer via a scheduled home-delivery visit.
Customers may reschedule a home visit up to 6 hours before the scheduled time, subject to tailor availability. Rescheduling requests made within 6 hours of the visit are not permitted.
Tailors are not permitted to cancel confirmed visits except in exceptional circumstances handled by the Admin.
Customers provide their own fabric. Fabric quantity and condition are jointly inspected and digitally acknowledged (photo/checklist) by the customer and tailor at the time of pickup.
Elanza - From Fabric to Form is not liable for pre-existing fabric defects (e.g., shrinkage, colour bleeding, insufficient quantity) that were not identified at pickup.
If the fabric is later found insufficient for the requested design, the customer is notified and the design is adjusted, or additional fabric is requested, before stitching begins.
If fabric is damaged due to a tailor's error during stitching, Elanza - From Fabric to Form will bear the cost of a reasonable resolution (replacement, re-stitching, or compensation) as assessed and approved by the Admin on a case-by-case basis, based on the declared fabric value.
No complimentary trial-fitting home visit is included per order to check preliminary fit before final finishing. Additional trial visits, if requested by the customer, may incur a nominal visit charge as determined by Admin.
Elanza - From Fabric to Form does not currently provide an in-app wallet. Refunds are processed only to the customer's original payment method. Promotional credits and wallet balances are not supported in the current release.
Customers may rate completed orders based on the following parameters:
Ratings help maintain service quality and are visible to the Admin for performance monitoring.
A fixed ₹150 travel fee is applied to every home-visit booking (covering measurement/fabric pickup, or delivery) unless otherwise modified by the Admin through promotional campaigns or future policy updates.
Elanza - From Fabric to Form accepts UPI, Credit Cards, Debit Cards, Net Banking, Digital Wallets, and Cash on Delivery (COD), payable when the finished garment is picked up.
Full payment details are displayed before order confirmation.
Elanza - From Fabric to Form does not currently support tipping through the application. Customers are not provided with an in-app tipping option.
Every tailor must successfully complete a mandatory 4-step verification before accepting orders:
Only verified tailors may accept bookings.
An order is confirmed only after successful advance payment and tailor assignment for the measurement/fabric-pickup visit.
Customers share a one-time OTP with the tailor at the time of fabric pickup to confirm the handover and prevent fraudulent pickups. A digital fabric receipt (recording fabric type, quantity, and condition) is generated and shared with the customer at this time.
If a tailor is delayed by more than 15 minutes, the customer is notified. If the delay exceeds 30 minutes, the customer may reschedule or cancel the visit without penalty.
If the customer is unavailable at the service location after a reasonable waiting period (e.g., 15 minutes), the visit is marked as a no-show and any advance paid for that visit is not eligible for a refund.
The order is marked complete only after the finished garment is delivered and the customer confirms receipt and satisfaction (fit/quality check) in the app. A delivery OTP is shared with the customer to confirm the identity of the delivering tailor and prevent fraudulent handover.
The Admin may override refund, cancellation, pricing, scheduling, and fabric-liability decisions in exceptional cases such as technical issues, emergencies, or customer disputes.
Services are available only within Elanza - From Fabric to Form's designated operational zones. Bookings outside these areas cannot be confirmed.
The Admin may create, modify, activate, or deactivate promotional offers, discounts, and coupon campaigns at any time.
Our dedicated Srinagar Admin team is available to assist you with order overrides, dispute resolutions, and scheduling support.
