Terms of Use & Service Policies

Terms & Conditions

By accessing or using the Elanza - From Fabric to Form application, you agree to comply with and be bound by these Terms & Conditions:

• Users must provide accurate personal information and measurements during registration and booking.
• Orders are confirmed only after successful advance payment (except Cash on Delivery orders) and tailor assignment.
• Customers are responsible for ensuring that the service location is safe and accessible.
• Customers are responsible for providing sufficient fabric of suitable quality for the requested garment.
• Customers must treat tailors with respect and professionalism.
• Elanza - From Fabric to Form reserves the right to refuse service or suspend accounts for fraudulent, abusive, or inappropriate behaviour.
• Service prices displayed in the application are subject to change without prior notice.
• Elanza - From Fabric to Form is a platform connecting customers with verified tailoring professionals and is not liable for delays caused by unforeseen circumstances beyond its reasonable control.

Refund Policy

Our refund policy ensures fair resolution for cancellations and service modifications:

• If cancelled after fabric pickup but before stitching begins, the fabric is returned and the stitching charge alone is refunded, less a handling fee.
• Refunds are processed only to the original payment method after approval by the Elanza - From Fabric to Form Admin.
• Refund processing times may vary depending on the payment provider.

Cancellation & Rescheduling Policy

• Customers may reschedule a home visit at least 6 hours before the scheduled time, subject to tailor availability.
• Same-day visits may also be rescheduled provided the request is made more than six hours before the visit and an alternative slot is available.
• Tailors are not permitted to cancel confirmed visits except under exceptional circumstances managed directly by the Elanza - From Fabric to Form Admin.

Fabric Handling & Liability Policy

• Customers supply their own fabric for stitching.
• Fabric quantity and condition are inspected and acknowledged by both parties at the time of pickup.
• Elanza - From Fabric to Form is not responsible for pre-existing defects in customer-supplied fabric that were not identified at pickup.
• In the event of fabric damage or loss caused by Elanza - From Fabric to Form's error, the Admin will assess and approve an appropriate resolution (replacement, re-stitching, or compensation) based on the declared value of the fabric.

Safety Policy

Safety and trust are core pillars of the Elanza - From Fabric to Form platform. Every tailor undergoes a mandatory 4-step verification process before joining:

• The application includes an SOS feature that allows tailors to immediately notify the Elanza - From Fabric to Form support team during emergencies.
• Any reports of harassment, misconduct, fraud, or unsafe behaviour may result in temporary suspension of the customer account while an investigation is conducted.

Payment Policy

Elanza - From Fabric to Form accepts multiple secure digital and cash payment options:

• A fixed travel fee of ₹150 is added to every home-visit booking.
• Premium (Master) Tailor services incur an additional surcharge per garment.

Limitation of Liability

Elanza - From Fabric to Form makes every effort to provide reliable and professional stitching services. However, Elanza - From Fabric to Form shall not be liable for losses resulting from:

• Incorrect customer information or measurements provided by the customer.
• Pre-existing defects or insufficient quantity in customer-supplied fabric not identified at the time of pickup.
• Delays caused by traffic, weather, or emergencies.
• Events beyond Elanza - From Fabric to Form's reasonable control.